FAQ
Q: How can I place an order?
A: Select your products, add to cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, and other secure payment options.
Q: Can I track my order?
A: Yes, you will receive tracking information once your order ships.
Q: How long does shipping take?
A: Shipping usually takes 7–15 business days depending on your location.
Q: Do you ship internationally?
A: Yes, we ship worldwide with standard and expedited options.
Q: Can I change my order after placing it?
A: Orders can only be changed before they are shipped.
Q: What if my order is lost?
A: Contact us immediately, and we will help resolve the issue.
Q: How can I return a product?
A: Returns are accepted within 14 days of delivery following our policy.
Q: Are your products natural?
A: Yes, all our soaps and skincare products are made from natural ingredients.
Q: Do you offer discounts or promotions?
A: Yes, subscribe to our newsletter or check our announcements for deals.
Q: Can I cancel my order?
A: Orders can only be canceled before shipping; contact support promptly.
Q: How do I contact customer service?
A: You can email us at support@bee-ff.shop or call our helpline.
Q: Are your products safe for sensitive skin?
A: Yes, our products are formulated to be gentle and safe for sensitive skin.
Q: Do you offer gift wrapping?
A: Yes, gift wrapping is available for select products at checkout.
Q: Can I subscribe for regular deliveries?
A: Currently, we do not offer subscription service, but stay tuned.
Q: What if my product arrives damaged?
A: Contact our support team immediately; we will provide a replacement.
Q: How should I store my soaps?
A: Keep soaps in a cool, dry place away from direct sunlight.
Q: Are your products cruelty-free?
A: Yes, BeeFF products are cruelty-free and never tested on animals.
Q: Do you offer bulk or wholesale orders?
A: Yes, contact our sales team for bulk or wholesale inquiries.
Q: Can I suggest new products?
A: Absolutely! We welcome feedback and suggestions from our customers.